Established in July 1987, Joy Hardware commenced business with only 2 people and acted as a Trading company in accordance with customers requirements. We are had early success and soon our staff increased from 2 to 5 people.
At this time many trading companies moved their buying from Taiwan to China, but Joy Hardware saw this as an opportunity to invest and develop stronger links with their loyal suppliers and sub contractors.
Chinese manufacture offered good prices but perhaps the quality was not as good as Taiwanese have. In Taiwan we found our good quality and our policy of toll manufacturing and controlling each step of the production process and our modest profit margins allowed us to remain competitive with China.
We moved our operation from Taipei to Changhua to be closer to our sub contractors and to open a new packing plant that enable us to supply products to customers specific requirements and allowed us to have a final quality control check
Joy Hardwares insistence on good quality at each step in the production led us to set up our own vibration tumbling department so that we could control this critical process. We now have 19 tumbling machines and we process approximately 80 tonnes of zinc alloy die castings per month as well as control the waste water in an environmentally friendly manner. This investment now means we have the very best quality of tumbled castings that are not only good to look at but also feel perfect as well. This is most important prior to the plating process.
Our tumbling process uses only water and the very best quality tumbling stones in order to remove the casting burrs and flash to leave a smooth surface. We use no chemicals. We invested in 2 filtration machines so that we can recycle our water and collect any waste materials and dispose of them in accordance with our legal environmental responsibilities. When you buy from Joy Hardware you are helping to protect Mother Earth.
At Joy Hardware social and environmental responsibility is very important to us. We are very careful with all our factory and office waste and recycle everything that we possibly can. We are also aware of our social responsibility towards our staff and whereas many companies only employ young people we have a wide spread of ages within our 60 members of staff from 22 years old to 62 years old. We teach and train our young people and we take care of our older members of staff.
Joy Hardware currently exports approximately 1.5 million pieces of furniture handles and knobs to locations all over the world. Perhaps to some of the very largest factories in China this may seem small but for a small factory of 60 people and all the production process kept within Taiwan we believe this to be an achievement that we are very proud of.
We do not have a large number of customers. We prefer to keep our number of customers small so that we can treat each one as a VIP and develop strong and long lasting relationships even if they order only once or twice a year. The customer is a vital member of the Joy Hardware team as without customers there is no Joy Hardware. We value and appreciate our customers who have supported us and we thank God for giving us the chance to meet the challenge.
This is only our first 20 years of life as Joy Hardware and we are looking forward to the next 20 years! Joy Hardware is not personally owned but it belongs to customers, staff and loyal suppliers alike all who care for the company.