Although the furniture trade currently lacks valid figures for large furniture - also because of the overall still manageable significance of online sales - the share of returns for small furniture is up to ten per cent. So avoiding returns is still the best strategy.
Starter kit reduces logistical effort
To reduce returns, the online furniture company Pazls sends furniture parts in advance. Customers can first have a so-called starter kit sent to them. "This way, a part of the furniture can be experienced in advance in real size. You get a much better and more realistic impression than with a material sample," says co-founder Thomas Poddey. With success: the return rate of complete furniture at Pazls is less than one percent.
The starter kit is sent in a compact flat-pack box by parcel service. If it is returned, the expense is kept to a minimum. Pazls will soon be setting up a second-hand section for the returned items. This is made possible by Pazls' modular approach.